Call center agent
Handles customer inquiries, resolves issues, and provides information about products or services.
Customer Service Representative
Handles customer inquiries, resolves issues, and provides information about products or services.
Technical Support Specialist
Offers assistance with technical problems, guiding customers through troubleshooting steps for devices or software.
Sales Representative
Engages potential customers to promote and sell products or services, aiming to achieve sales targets.
Team Leader/Supervisor
Manages a team of representatives, providing guidance, training, and support to ensure team performance and morale.
Quality Assurance Analyst
Evaluates calls and interactions to assess quality standards, providing feedback for improvement.