Handles customer inquiries, resolves issues, and provides information about products or services.
Offers assistance with technical problems, guiding customers through troubleshooting steps for devices or software.
Engages potential customers to promote and sell products or services, aiming to achieve sales targets.
Manages a team of representatives, providing guidance, training, and support to ensure team performance and morale.
Evaluates calls and interactions to assess quality standards, providing feedback for improvement.